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software. Every time you transfer the software to a new device, you must remove the software from the prior
device. You may not transfer the software to share licenses between devices.
5. Authorized Software and Activation. You are authorized to use this software only if you are properly licensed
and the software has been properly activated with a genuine product key or by other authorized method. When
you connect to the Internet while using the software, the software will automatically contact Microsoft or its
affiliate to confirm the software is genuine and the license is associated with the licensed device. You can also
activate the software manually by Internet or telephone. In either case, transmission of certain information will
occur, and Internet, telephone and SMS service charges may apply. During activation (or reactivation that may be
triggered by changes to your device's components), the software may determine that the installed instance of the
software is counterfeit, improperly licensed or includes unauthorized changes. If activation fails the software will
attempt to repair itself by replacing any tampered Microsoft software with genuine Microsoft software. You may
also receive reminders to obtain a proper license for the software. Successful activation does not confirm that the
software is genuine or properly licensed. You may not bypass or circumvent activation. To help determine if your
software is genuine and whether you are properly licensed, see (aka.ms/genuine). Certain updates, support, and
other services might only be offered to users of genuine Microsoft software.
6. Updates. You may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update
your system to provide you with those updates. The software periodically checks for system and app updates, and
may download and install them for you. To the extent automatic updates are enabled on your device, by
accepting this agreement, you agree to receive these types of automatic updates without any additional notice.
7. Geographic and Export Restrictions. If your software is restricted for use in a particular geographic region, then
you may activate the software only in that region. You must also comply with all domestic and international
export laws and regulations that apply to the software, which include restrictions on destinations, end users, and
end use. For further information on geographic and export restrictions, visit (aka.ms/georestrict) and (aka.ms/
exporting).
8. Support and Refund Procedures. For the software generally, contact the device manufacturer or installer for
support options. Refer to the support number provided with the software. For updates and supplements
obtained directly from Microsoft, Microsoft may provide limited support services for properly licensed software as
described at (aka.ms/mssupport). If you are seeking a refund, contact the manufacturer or installer to determine
its refund policies. You must comply with those policies, which might require you to return the software with the
entire device on which the software is installed for a refund.
9. Binding Arbitration and Class Action Waiver if You Live in (or if a Business Your Principal Place of Business
is in) the United States.
We hope we never have a dispute, but if we do, you and we agree to try for 60 days to resolve it informally. If we
can't, you and we agree to binding individual arbitration before the American Arbitration Association
("AAA") under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury. Instead,
a neutral arbitrator will decide and the arbitrator's decision will be final except for a limited right of appeal under
the FAA. Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other
proceeding where someone acts in a representative capacity aren't allowed. Nor is combining individual
proceedings without the consent of all parties. "We," "our," and "us" includes Microsoft, the device
manufacturer, and software installer.
a. Disputes covered—everything except IP. The term "dispute" is as broad as it can be. It includes any claim or
controversy between you and the manufacturer or installer, or you and Microsoft, concerning the software, its
price, or this agreement, under any legal theory including contract, warranty, tort, statute, or regulation,
except disputes relating to the enforcement or validity of your, your licensors', our, or our licensors'
intellectual property rights.
b. Mail a Notice of Dispute first. If you have a dispute and our customer service representatives can't resolve it,
send a Notice of Dispute by U.S. Mail to the manufacturer or installer, ATTN: LEGAL DEPARTMENT. If your
dispute is with Microsoft, mail it to Microsoft Corporation, ATTN: LCA ARBITRATION, One Microsoft Way,
Redmond, WA 98052-6399. Tell us your name, address, how to contact you, what the problem is, and what
you want. A form is available at (aka.ms/disputeform). We'll do the same if we have a dispute with you. After
60 days, you or we may start an arbitration if the dispute is unresolved.
c. Small claims court option. Instead of mailing a Notice of Dispute, and if you meet the court's requirements,
you may sue us in small claims court in your county of residence (or if a business your principal place of
business) or our principal place of business–King County, Washington USA if your dispute is with Microsoft.
We hope you'll mail a Notice of Dispute and give us 60 days to try to work it out, but you don't have to before
going to small claims court.
d. Arbitration procedure. The AAA will conduct any arbitration under its Commercial Arbitration Rules (or if
you are an individual and use the software for personal or household use, or if the value of the dispute is
$75,000 USD or less whether or not you are an individual or how you use the software, its Consumer
Arbitration Rules). For more information, see (aka.ms/adr) or call 1-800-778-7879. To start an arbitration,
submit the form available at (aka.ms/arbitration) to the AAA; mail a copy to the manufacturer or installer (or to
Microsoft if your dispute is with Microsoft). In a dispute involving $25,000 USD or less, any hearing will be
telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. Any in-person hearing
will take place in your county of residence (of if a business your principal place of business) or our principal
place of business—King County, Washington if your dispute is with Microsoft. You choose. The arbitrator may
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