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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
SENSORWASH
SensorWash indicator
light (on some models)
is not illuminated
SensorWash wash
temperature is incorrect
(Review SensorWash
in the About washer
features section)
WATER
Too many suds
Water leaks
Water temperature
is incorrect
Water won't drain
Possible Causes
Washer is NOT in a wash fill
cycle or a warm rinse fill cycle
The washer is in a cold rinse cycle • This is normal. The SensorWash feature is designed not
All the water in the water heater
has been used
Possible Causes
Type of detergent
Very soft water
Too much detergent.
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Constant water pressure
to the fill hoses at the
water source
Using too much detergent
in washer
Control is not set properly
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
House water heater is
not set properly
Drain hose is kinked or
improperly connected
What To Do
• This is normal. Light only illuminates during wash fills
and warm rinse fills.
to activate during a cold rinse cycle so that the coldest
water available is used.
• Wait until the water in the water heater is heated to the
correct temperature.
What To Do
• Switch to a lower sudsing detergent brand and follow
instructions on package.
• Try less detergent.
• Measure your detergent carefully. Use less soap if you
have soft water, a smaller load, or a lightly soiled load.
• Make sure hose connections are tight at faucets and make
sure end of drain hose is correctly inserted in and secured
to drain facility.
• Check household plumbing. You may need to call a
plumber.
• Tighten hoses at the faucets and turn the water off after
each use.
• Check condition of the fill hoses; they may need
replacement after 5 years.
• Use less detergent. Use less soap if you have soft water, a
smaller load, or a lightly soiled load.
• Check water temperature control and adjust.
• Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
• Make sure house water heater is delivering water
at 120°F.–140°F.(48°C.–60°C.).
• Straighten drain hose and make sure washer is not sitting
on it.
• Top of drain outlet should be less than 8 ft (2.5 m)
above floor.
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