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EN
TROUBLESHOOTING
Some issues that may arise can be solved by the user. If the problem
persists after having tried the following solutions, please contact Prozis
customer service.
Technical
Cause
Problems
The humidifier does
There is not enough water
not work.
in the tank.
The charging cable is not
connected to the device
or is unplugged from the
power source.
No vapor is being
There is not enough water
released or there's an
in the tank.
unusual vapor cloud.
The absorbing cotton
piece has not absorbed
enough water.
The membrane is dirty.
The lid is not placed cor-
rectly. The inferior air-suc-
tion area is dirty.
There is water leaking
The lid is not placed
from the humidifier.
correctly.
Room temperature is low,
or humidity is high.
Solution
Add water to the tank.
Carefully connect the adapter
to the humidifier and to the
power source.
Add water to the tank.
Follow the operating instruc-
tions and keep the cotton
piece soaked in water for as
long as necessary.
Use a cotton swab to remove
the dirt so that the vapors can
be released normally.
Place the lid correctly. If there
is too much dust in the air, the
vapor cloud may be affected.
Please proceed to cleaning
the device.
Place the lid correctly so that
the vapor can be released
normally.
Under these conditions the
vapor condenses and forms
droplets.
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WARRANTY STATEMENT
All electrical and electronic products commercialized by Prozis via
www.prozis.com are covered by the warranty applicable to the purcha-
se and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty
for final consumers.
This warranty is valid exclusively for consumers who purchase the pro-
duct for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and pro-
duction defects for a 2-year period, counting from the date of initial
purchase by a consumer and respective delivery, or for longer if legally
established by the applicable national law.
In the event that repair is required, this 2-year period is suspended
during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the
product's consumable components, such as batteries, is not covered
by this warranty unless the malfunction is caused by faulty design, ma-
terials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this
warranty, please contact Prozis customer service via the communication
channels provided on the Prozis website, and follow the provided in-
structions or recommendations. Contact and technical assistance infor-
mation is also provided at the end of this warranty.
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