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TROUBLESHOOTING
PROBLEM
No power, logs do not glow.
Logs glow, but no flame effect.
Down lights do not light up.
Heater does not blow warm air.
Heater doesn't work, but Power
and Heater settings are "ON" and
thermostat is set.
Flame effect works but heater
function does not and the
emberbed flashes when the
heater button is pressed.
All manuals and user guides at all-guides.com
POSSIBLE CAUSE
1. Power cord was not
plugged in the outlet.
2. Main power switch is not
in "ON" position.
Flame button is not in
"ON" position.
Downlight button is not in
"ON" position.
The current room temperature
is higher than the temperature
setting.
The product is on protected
status.
Heater function is locked.
8
CORRECTIVE ACTION
1. Check that unit is plugged into
a standard 120V outlet.
2. Press power button several
times, making sure power
is set at "ON" position.
Press flame button several times.
Try to turn on/off downlight switch
several times to make sure down-
light is at "ON" position.
Adjust the temperature settings to
ensure that the thermostat is set
higher than the current room tem-
perature.
Turn all switches to the "OFF"
position and unplug the unit from
the wall outlet for 5 minutes. After 5
minutes plug the unit back into wall
outlet, and operate as normal.
Heater function is locked. Press
and hold the POWER button to
unlock the heater function.
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