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T RO U B L E S H O OT I N G
BEFORE CALLINg FOR SERVICE
Problem
Water in the washer
drains slowly or not
at all, or the display
shows:
Washer fills with
water slowly or not
at all, or the display
shows:
Washer will not
turn on
Washer won't
spin, or the display
shows:
Door will not
unlock when cycle
is stopped or
paused
Wash cycle time is
longer than usual
Musty or mildewy
odor in washer
Steam is not visible
during STEAM cycle
2
2
Possible Causes
• Drain hose is bent, pinched,
or clogged.
• The drain fi lter is clogged.
• Water supply taps are not
open fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet fi lters are clogged.
• Water pressure to tap or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The door is not closed
properly.
• Interior temperature of
washer is too high.
• Water level in washer is too
high.
• The washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating conditions.
• Incorrect or too much
detergent has been used.
• Inside of tub not cleaned
properly.
• This is normal.
(cont.)
Solutions
• Make sure the drain hose is free of clogs, kinks, etc., and
is not pinched behind or under the washer.
• Clean the drain fi lter. See the Care and Cleaning section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet fi lters. See the Care and Cleaning section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have it
corrected by a qualifi ed electrician.
• Make sure that the door is closed properly and press the
START/PAUSE button. After starting a cycle, it may take
a few moments before the drum begins to turn or spin.
The washer will not spin unless the door is locked (DOOR
LOCK will appear in the display).
• If the door is closed and locked and the open door error
message is displayed, call for service.
• The washer door has a safety lock to prevent burns.
Allow the washer to cool until the DOOR LOCK indicator
turns off in the display.
• Allow the washer to complete the programmed cycle, or
run the DRAIN & SPIN cycle to drain the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the selected
cycle.
• Use only HE (High-Effi ciency) detergent in accordance
with the manufacturer's instructions.
• Run the TUB CLEAN cycle regularly. Be sure to wipe
around and under the door seal frequently.
• Clean around door seal/glass to prevent odor or mildew:
1. wipe dry the door seal/glass and the door opening area
2. wipe around the inner drum/door seal and the lower door seal
• Because it uses pressurized steam, the washer requires
very small amounts of steam to achieve optimal results.
Excess steam could damage fabrics and reduce
effi ciency.
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