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Troubleshooting Guide
1) Charging Station will not power up:
a. Check the AC outlet and all cables to ensure they are not
damaged in any way and there is power to the AC outlet.
b. If you can not resolve the issue, please contact customer service.
2) Unable to start Charging:
a. Check the Charging Station Gun and cable to ensure it is not
damaged in any way.
b. Check the vehicles connector.
c. Check the vehicles manual to ensure the vehicle to ready to
accept a charge.
d. The Charging Station timer is still in delay mode.
e. If you can not resolve the issue, please contact customer service.
3) Incomplete Charge:
a. Hot temperatures may have caused the Charging Station to
reduce the charging current or shut down the Charging Station.
b. A high input voltage or low input voltage may have shut down the
Charging Station.
c. A ground fault may have shut down the Charging Station.
d. If you can not resolve the issue, please contact customer service.
4) The "DELAY CHARGE" or "CHARGE RATE" button is not responding:
a. The buttons will not operate once the Charging Station gun has
been plugged into the vehicle.
b. Remove gun from vehicle.
c. If you can not resolve the issue, please contact customer service.
5) The LCD screen is showing "Unplugged":
a. Avoid fast and frequent connections to the vehicle.
b. There may be an issue with the vehicle, contact your vehicles
service department.
c. If you can not resolve the issue, please contact customer service.
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WARRANTY
The Battery Tender® Charging Station comes with a thirty-six (36)
month limited warranty against defects or failure (within two (3) years
of purchase).
THIS LIMITED WARRANTY IS VOID under the following conditions:
1) The product is misused, subjected to careless handling, or operated
under conditions of extreme temperature, shock, or vibration beyond
our recommendations for safe and effective use.
2) The product is disassembled or repaired by anyone who is not an
authorized service representative of Battery Tender®
3) The product was purchased from an unauthorized source. The
warranty is not transferable from the original purchaser.
4) Any physical damage to any of components or any accessory after
purchase.
5) Any modifications to any of the components.
6) Any corrosion including salt water.
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