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Problem/Possible cause
The S9 and H5i are not connected
correctly.
Insufficient air delivered from the device
The S9 is not working correctly.
Air tubing is not connected properly.
Air tubing is blocked, pinched or
punctured.
The H5i flip lid is not latched correctly.
The H5i flip lid seal is not fitted
correctly.
Incorrect air tubing selected.
Displays error message: Heated tube fault, replace tube
Device has been left in a hot
environment.
There is a fault in your ClimateLine or
MAX
ClimateLine
Displays error message: Humidifier fault, replace humidifier
There is a fault in your H5i heated
humidifier.
Device has been left in a hot
environment.
Refilling the humidifier with cold water
while humidifier is still hot after therapy.
Filling the humidifier with ice cold water
on a warm day or with hot water.
Displays error message: Tube blocked, please check your tube
Air tubing is blocked.
4
English
air tubing.
Solution
Ensure that the S9 and H5i are securely attached.
See the Troubleshooting section of the S9 Series User
Guide.
Check air tubing.
Unblock or free the air tubing. Check the air tubing for
punctures.
Close the flip lid ensuring that it clicks into place.
Make sure the flip lid seal is facing the right way up and
fitted securely.
If you are using the SlimLine or Standard air tubing ensure
that you have the correct air tubing selected via the menu.
Allow to cool before re-use. Disconnect the power cord
and then reconnect it to restart the device.
Discontinue using your ClimateLine or ClimateLine
tubing and contact your clinician/service provider. Use
Standard or SlimLine tubing in the interim.
Discontinue using your H5i and contact your clinician/
service provider.
Allow to cool before re-use. Disconnect the power cord
and then reconnect it to restart the device.
Allow the humidifier to cool before re-filling.
Use room temperature water.
Check your air tubing and remove any blockages.
MAX
air

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