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parts and labor necessary to repair or replace your eligible Product, but does
not include: (a) any on-site labor costs related to removal or reinstallation of
the repaired or replacement Product (each of which shall be performed upon
your approval and at FLO's then-current service rate and charges), or (b)
certain shipping costs described below.
5. Warranty Claim Procedure. Any claim under this Warranty must be made via e-
mail to FLO Customer Service at service@flo.com to obtain a Return Material
Authorization ("RMA") As part of the RMA process, you may be asked to
provide information regarding the Product such as condition, model/serial
number and proof of purchase. FLO will provide a shipping label that will cover
mailing costs associated with transporting the Product within the United
States only to FLO for evaluation and, if the product is eligible for Warranty,
coverage, FLO shall be responsible for costs related to returning the Product
to the Purchaser's address designated in its RMA, so long as the address is
within the United States. FLO will not cover costs associated with shipping the
Product from another country. Additional fees will apply to return the Product
to an address in another country. Customer service contact information is at
www.flo.com. Any Product determined to be ineligible for service under this
Warranty will be returned, repaired or replaced upon your approval at FLO's
then-current service rate and charges.
6. Exclusion of FLO's Warranty does not apply to any Product that has been
installed, removed, handled, altered, disassembled or repaired by any person
other than a service provider authorized by FLO, or where the original Product
identification (e.g. serial number, logos, copyright notices and trademarks)
has been removed, altered or degraded. The Warranty does not apply to any
damage to a Product resulting from: (i) improper site preparation or
maintenance, installation, neglect (including damage caused by a vehicle),
abuse, vandalism or improper use of the Product including any use that is not
in accordance with the applicable Product Specifications; (ii) normal wear and
tear, cosmetic or superficial damage, normal aging, scratches, stains, dents or
exterior fading; (iii) accident, fire or exposure to any other hazard (including
extreme power surge, extreme electromagnetic field or any acts of nature
such as earthquakes, tornados, floods, biological infestations, snow, lightning,
etc.) or (iv) any other reason beyond FLO's control. OTHER THAN AS SET OUT
IN THIS WARRANTY, FLO DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY
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