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limited warranty
Please read the following warranty information for important disclosures before using your new Human Touch massage chair.
It is the Human Touch mission to design, develop, manufacture and sell innovative, high quality massage products that create a better
and healthier way of life. We appreciate your commitment to our mission and our products and are pleased to let you know that the
Human Touch product that you purchased comes with a limited warranty. The warranty provides peace of mind that you are covered
for mechanical or structural defects in workmanship within the coverage guidelines and limitations outlined below.
Coverage Guidelines:
The warranty begins on the original purchase date and consists of:
• Factory Service (Labor): Human Touch will supply packing materials, cover return shipping to Human Touch, repair parts covered
by this warranty and labor for repair work and return shipping to purchaser when repairs are completed.
• Parts Only (Parts): Human Touch will supply repair parts that are covered by this warranty and return shipping to purchaser for
repairs performed at the factory.
• Structural (Metal Frame): Human Touch will supply packing materials and repair parts covered by this warranty and return shipping
to purchaser for repairs performed at the factory.
Human Touch chairs
New Products (Original Packaging Only)
Refurbished Products
Floor Demos (including "out of box")
In the unlikely event that your Human Touch product malfunctions or requires repair, please contact your retailer. For USA
customers only, please contact Human Touch Customer Service at (800) 355-2762 between the hours of 6 AM and 5 PM PST or
cs@humantouch.com for assistance. You can also send a fax to customer service at (800) 840-2940.
All warranty service requires approval and authorization by Human Touch. Products require a Return Merchandise Authorization
Number (RMA) for any returns to the factory. For returns, the consumer is responsible for packing the product in the original box
or in approved packaging that is available for sale from Human Touch. Shipping and freight coverage under this warranty requires
scheduling by Human Touch and only includes "curb-side" pickup/delivery. Products received without a valid RMA number or one
clearly marked on the box will be refused.
General Limitations:
• The warranty is only valid within the United States and Canada provided the product has been operated according to the instructions
accompanying it and has not been misused or damaged in any way that is beyond the control of Human Touch.
• All service covered by this warranty must be approved by Human Touch and repairs performed by authorized technicians.
• The warranty applies only to the massage chair; accessories or enhancements are not covered.
• Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
• Human Touch is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
• For a complete listing of warranty coverage, exclusions, and limitations, visit www.humantouch.com.
• Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
• Separate warranty terms apply to used/refurbished products including those received out-of-box. Proof of purchase (original receipt)
is required for all warranty repairs.
EXTENDED WARRANTIES:
Human Touch offers extended warranty programs to enhance ownership of the Human Touch product. Extended warranty purchases
are available within 90 days of purchase of Human Touch product from either the retailer or direct from the Human Touch Customer
Service Department.
Please visit humantouch.com for the latest terms and pricing for extended warranties.
humantouch.com
Factory Service
Parts
Structural
90 days
1 year
3 year
60 days
6 months
6 months
NONE
6 months
6 months
15
Specifications*
Operating Voltage:
AC110-120V 60 Hz
Power Consumption:
130 Watts
Chair size (reclined):
69" L x 28.75" W x 28" H
Required Recline Clearance:
16"
Product Weight:
139 Lbs.
Maximum Load Weight:
285 Lbs.
*Specifications are subject to change without prior notice.
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