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Troubleshooting Guide (Continued)
No Internet connection
• Ensure the unit is not too far from your router (recommended maximum of 10 meters). If the Wi-Fi
signal strength is weak, the password might not be verified as correct.
• The unit Date and Time have been set to synchronise to internet time by default. In the event that
"Automatic date & time" (under Settings menu) function is set to OFF, you will need to set the date
and time manually. If Date and Time have not been set correctly (e.g. December 31, 1969), you
might not be able to access some websites.
• If the unit's Wi-Fi is connected to the router successfully, but you still cannot connect to the internet,
you might need to check the Router's settings to verify if that the unit is not restricted from going
online. You are highly recommended to refer to your router's instruction manual.
• To ensure the unit's Wi-Fi function works fine, you can connect your unit's Wi-Fi to your mobile
device's hotspot with data service.
• To ensure the unit's Wi-Fi function works fine, you can connect your unit's Wi-Fi to your mobile
device's hotspot with data service to verify.
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