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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the system.
- Make sure the receiver and transmitter are on.
- Make sure the collar strap is tight enough so both
contact points are touching the dog's skin.
- The contact points may be too short for the dog. To
place an order for longer contact points that are more
appropriate for your dog, please call (888) 811- 9111.
If you are already using the longest contact points
available, you might need to trim down the hair on the
dog's neck so both contact points are touching the
dog's skin.
- The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking over
its shoulder, etc. (response may be very subtle).
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Testing the system at various levels using the test light
is the best way to test your system. Your tolerance may
be higher than the level you are testing yourself.
– The battery may be low, so check the LED light for
battery life.
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3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts, please
contact customer service at (888) 811-9111 or go to
www.dogtra.com.
- The range indicated on the unit's box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the
range of your unit. For best range, hold the transmitter
vertically above your head, and/or try moving to higher
ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these items.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging
units to have us inspect them.
- The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken, or
missing, you will need to send the unit in to the Repair
Department. The charging port must be clean prior
to charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in salt-water, be sure
to rinse the receiver and charging port with clean water.
- If the above does not resolve your issues, contact
Dogtra customer service at info@dogtra.com or
(888) 811-9111.
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