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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the system.
- Make sure the receiver is turned on. Place the two red
dots together to activate the receiver. Press the on/off
button on the transmitter until it illuminates to activate
the transmitter.
- Make sure the collar strap is tight enough so both
contact points are touching the dog's skin.
- The contact points may be too short for the dog. To
place an order for longer contacts appropriate for your
dog, please call (888) 811-9111. If you are already using
the longest contact point available, you might need to
trim down the hair on the dog's neck so both contact
points are touching the dog's skin.
- The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds
usually by neck movement, head shaking, looking over
his shoulder, etc. (response may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs. We
recommend using the test light to test the stimulation.
- The battery may be low, so check the LED light for
battery life.
3. The transmitter has no range, or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at (888) 811- 9111 or
go to www.dogtra.com.
- The range indicated on the unit's box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the
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range of your unit. For best range, hold the transmitter
vertically above your head, and/or try moving to higher
ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these
items.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging
units to have us inspect them.
- The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken, or
missing, you will need to send the unit in to the Repair
Department. The charging port must be clean prior
to charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port with clean
water.
- If the above does not resolve your issues, contact
Dogtra customer service at info@dogtra.com or
(888)-811-9111.
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