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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Fabric Damage.
Sharp items were in pockets during
wash cycle.
Strings and straps could have
tangled.
Items may have been damaged
before washing.
Fabric damage can occur if washer
is tightly packed.
Liquid chlorine bleach may have
been added incorrectly.
Garment-care instructions may not
have been followed.
Odors.
Monthly maintenance not done as
recommended.
Using wrong or too much detergent.
Locked light is flashing.
The lid is not closed.
A cycle was stopped or paused using
the START/Pause button.
Single-dose laundry
Adding laundry packet incorrectly.
packet not dissolving.
Washer pumps out water
Lid is left open for more than
before finishing cycle.
10 minutes.
All manuals and user guides at all-guidesbox.com
Possible Causes
Solution
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before washing.
Mend rips and broken threads in seams before washing.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher
water fill. See "What's New under the Lid" and "Cycle Guide" to
match your load with the best cycle.
Add only 1 or 2 additional items after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load Items on top of bleach dispenser when
loading and unloading washer.
Always read and follow item manufacturer's care-label
instructions. See the "Cycle Guide" to match your load with
the best cycle.
Run the Clean Washer with affresh
See "Washer Care" section.
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer's directions.
See "Washer Care" section.
Close the lid. The washer will not start with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispensers. Follow the
manufacturer's instructions to avoid damage to your items.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
cycle after every 30 washes.
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