LAVAZZA MilkEasy Mode D'emploi page 34

EN
WARRANTY AND TECHNICAL ASSISTANCE LAVAZZA A MODO MIO
What to do if you should require assistance
If you are in any doubt or need technical assistance please do not hesitate to contact:
Customer Service LAVAZZA A MODO MIO
Fax. +44 (0) 1895 209 778 I e-mail: info@lavazzamodomio.co.uk
Our dedicated staff will be happy to answer your questions and give any information regarding warranty and
the provision of technical assistance.
IMPORTANT
• Keep your receipt of purchase, courier transport document (in the event of purchase with home de-
livery), or any other document providing proof of the date of purchase or delivery of the appliance.
• Keep the original appliance packaging as it may be useful in case of any future transportation needs.
Contact Lavazza A Modo Mio Customer Service and:
• describe the defect or problem;
• provide necessary information: the date the device was purchased or delivered, and the serial number of
the appliance.
In the event of a verified technical defect, the Lavazza A Modo Mio Customer Service will provide you with
all the necessary information to allow the appliance to be collected by the courier and repaired or replaced.
Package the clean appliance in its original packaging or alternative packing able to protect against breakage
during transport
All transport costs will be charged to Lavazza.
Warranty conditions
1) Lavazza warrants the appliance free from defects for a period of two years from the purchase date or
delivery date, whichever the later.
2) The date on the receipt, transport document or delivery note confirms the official date of delivery and is
considered proof of that date. A defect is defined as a significant limitation or reduction in the value or
suitability for use of the appliance.
3) Should the product be defective prior to the delivery date, LAVAZZA may choose to repair or replace
the appliance, at no charge to the consumer. The risks and costs relating to the transport of the appliance
to the Assistance Centre will be the responsibility of Lavazza.
4) The warranty does not cover any part that is defective because of negligence during use or storage,
misuse, failure to follow operating instructions, improper installation, repairs carried out by unauthorised
persons, use of unoriginal accessories and spare parts, normal wear and tear due to correct use of the
appliance (such as build-up of lime scale, worn gaskets or exhausted water filter), lightning, moisture, fire,
use with incorrect voltage, other events that cannot be attributed to the manufacturer or to manufacturing
defects of the appliance.
5) Any intervention carried out during the warranty period will not result in an extension or renewal of the
period of the warranty. Replaced parts automatically become LAVAZZA's property.
6) To request repairs of the appliance the consumer can contact Lavazza A Modo Mio Customer Service.
Any necessary information relating to withdrawal of the appliance will be provided. The faulty appliance,
if it is under warranty, should be sent to the Assistance centre together with a copy of the documentation
providing proof of the date of purchase or delivery.
7) Lavazza declines any responsibility for direct or indirect injury to people or animals or damage to property
due to failure to comply with safety rules shown in the instruction booklet, in particular regarding the
installation, use and maintenance of the appliance.
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