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LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARANTEE
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CONNECTED EQUIPMENT GUARANTEE
How Do You Open a Connected Equipment Claim?
1. For Connected Equipment Guarantee claims, contact CyberPower Systems at (877)
297-6937 or write to Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400,
Shakopee, MN 55379, or send an e-mail message to www.CyberPowerSystems.com/support
within 10 days of the occurrence.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and Request a Claim Number.
3. You must provide a dated purchase receipt (or other proof of the original purchase) and
provide a description of the damage to your connected equipment.
4. Pack and ship the product to CyberPower and, if requested, the Connected Equipment items,
a repair cost estimate for the damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the Claim Number on the shipping label or include it with
the product. You must prepay all shipping costs, you are responsible for packaging and
shipment, and you must pay the cost of the repair estimate.
How Long Do I Have to Make A Claim?
All claims must be made within ten days of the occurrence.
What Will CyberPower Do to Correct Problems?
CyberPower will inspect and examine the Product.
If it appears the UPS failed to protect any equipment plugged into it, CyberPower will send you
forms for making your claim for the connected equipment. CyberPower will repair or replace the
equipment that was damaged because of the failure of the UPS or pay you the fair market value
(NOT REPLACEMENT COST) of the equipment at the time of damage. CyberPower uses Orion
Blue Book, or other third-party valuation guides, or eBay, craigslist, or other source to establish
that amount. The maximum liability is limited to $300,000 for the 0E-RCKMT700.
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