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You can solve many common washer problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling the servicer.
PROBLEM
Washer does not operate.
No water or insufficient water supply.
The washing machine does not drain.
Washing machine vibrates or is too noisy.
Washing machine does not spin.
Error Code E 1 shown in display
Error Code E 2
Error Code E 3
Error Code E 4
Error Code E 5
Error Code F 5
Error Code F 8
Error Code F d
Error Code C L
Error Code C 9
PROBLEMS WITH YOUR WASHER?
TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
Not plugged in.
The circuit breaker tripped or a blown fuse.
The lid is not closed.
Make sure the water source is turned on.
The water source faucet is not turned on.
The water source hose is frozen.
The water intake hose is bent.
The filter on the water intake hose is clogged.
The drain hose is squashed or bent.
Check to assure that the washer is level.
The washing machine is touching another object.
The laundry load is not balanced.
The lid is not closed.
The washer is not on a level surface.
The washer takes mor than 30 minutes to fill with
water. After water finishes entering your washer,
the water level has not changed in 5 minutes.
Check if the water supply valve is open.
Check for water leaks.
The unit takes more than 10 minutes to drain.
The lid is open, Close the lid if continues the PCB
or lid lock may be faulty.
The unit is out of balance in spin operation.
Adjust wash load.
The washer is not level / Impact switch failure
Adjust the level by using a level and adjusting the
leveling leg.
Load sensing failed
Contact Customer Service
Water Level sensor failed
Contact Customer Service
Door Lock Failure
Contact Customer Service
Lid open for over 20 seconds with the Control
lock function enabled
Press the power button to turn off the washer,
deactivate the control panel lock.
The PCB board failed
Contact Customer Service.
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