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TROUBLESHOOTING GUIDE
Check the following before requesting service:
POSSIBLE CAUSE Built-in
SYMPTOM
No power.
Battery drained.
Condensation has formed.
Disc can not be play.
Wrong type of discs or the disc is corrupted.
The disc is dirty or inserted incorrectly.
The connection cables are not
installed correctly.
No picture and/or
no sound on the
connected external TV.
The connected external TV power is off.
Picture quality no good.
The disc is dirty.
The batteries are weak or drained.
The batteries are not installed properly.
The remote is not aimed at the sensor.
Remote control
not working.
Distance is too far.
There is an obstacle between the unit and
the transmitter.
DVD not inserted, or inserted
up-side-down.
The unit does not
A non-playable disc is inserted.
start playback.
The disc is not placed on the tray.
The disc is dirty.
Some functions do
Some features and functions are
not operates.
not available on the current discs.
Password has been
forgotten.
POSSIBLE SOLUTION
Recharging the built-in battery.
Shut off the unit and wait it about one to
two hours until the player is dry.
Try other discs.
Clean disc and insert with label side up.
Reconnect the cable.
Turn on TV.
Clean the disc.
Replace batteries.
Install batteries as the polarity markings
inside battery compartment.
Aim the remote to the sensor.
Operate within 15 feet.
Remove obstacle.
Insert DVD disc correctly.
Try other CD, DVD discs.
Place the disc on the disc tray with
label side face up.
Clean the disc.
Try other discs.
Use the default password "1234" to
unlock and/or reset a new password.
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