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Les langues disponibles
Les langues disponibles
US
PROBLEM WITH SOLAR CHARGING
Using Jackery solar panel to charge the E240:
•Please kindly check if all connections are ok.
•Please use the provided AC charger to charge to see.
•Please use a soft cloth to remove the dust and dirt on the surface.
•Please test under midday strong sunlight. Connect the solar panel, make sure there is no
shadow cast on the panel. You can unplug and plug for several times to see.
Using other brand solar panel to charge the E240:
•Please kindly check if all connections are ok.
•Please use the provided AC charger to charge to see.
•Please use a soft cloth to remove the dust and dirt on the surface.
•Please test under midday strong sunlight. Connect the solar panel, make sure there is no shadow
cast on the panel. You can unplug and plug for several times to see.
If E240 can be recharged by AC charger well , it shows that there is nothing wrong with the E240 and
please check if there is a problem with the solar panel.
Problem with Output（AC/DC/USB）
When the power station has something wrong with AC/DC/USB Output, please hold the display power
button and USB button simultaneously for 8S above to reset the battery.
Problem With LCD Screen
If the LCD screen can't work, or the shown input or output number is inaccurate, please try to hold
the display power button for 8s to reset the battery and try to charge to see.
Customer Support:
If there are some problems with the power station, please feel free to contact us at hello@jackery.com.
Please send the messages according to the template to move forward your issue faster.
Amazon order number/ Web order number + issue + S/N code + Pictures / video if needed
Product Guidelines
•Please recharge it every 3-month to keep the battery power above 50% if you don't use it.
•It's suggested to recharge the battery before the power drops below 15%
•Only charge the E240 within a ambient temperature 0-40℃ (32-104°F),discharge temperature is
-10-40℃ and Storage temperature is -20~25℃.
•Please keep the battery laid flat during use, charging, and storing.
FAQ
Q1: What devices can Explorer 240 power?
A: Please note that the AC output port can only charge/power devices that operate at less than total
200 Watt.
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