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Les langues disponibles
Les langues disponibles
Fault
The function does not work or some functions do not
work after the machine is turned on.
Solution
After the machine is turned on by pressing the switch
key, it is necessary to manually select an automatic
massage program or other working state.
If it is not operated, the machine will automatically
shut down after 20 minutes. If the manual operation
mode is selected, the functions that are not selected
may be disabled, and the working mode needs to be
manually set in the manual mode.
Fault
The machine makes a leather rubbing sound when
adjusting its posture.
Solution
This product adopts high-grade anti-corrosion leather
that meets environmental protection requirements.
Due to the inherent characteristics of leather
materials, there will be a normal slight noise when
rubbing at
the relative movement, which is a normal
phenomenon. Note: If you hear fabric or leather
tearing sound when the machine is running, please
stop using it immediately and seek professional
maintenance.
Fault
The massage wheel did not reach the shoulders or
neck.
Solution
If the head does not touch the head cushion or the
back does not touch the backrest, the shoulder
position may be lower than the actual position during
the body shape detection process. Sit in the deepest
position of the seat, rest your head on the headrest,
and start over from the beginning.
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Fault
The unit is damaged.
The power cord or power plug is abnormally hot.
Solution
To prevent accidents, be sure to contact a qualified
technician.
Please feel free to contact the after-sales service center for any
questions or doubts about this product.
Specification
Model: JL10029/A363
Configure: 2
Rated Power: 80W
Rated Voltage: 110-120V
Rated Frequency: 60Hz
Rated Working Time: 20 Minutes
Safety Classes: Class I
Return / Damage Claim Instructions
DO NOT discard the box / original packaging.
In case a return is required, the item must be returned in original box. Without this
your return will not be accepted.
Take a photo of the box markings.
A photo of the markings (text) on the side of the box is required in case a part is
needed for replacement. This helps our staff identify your product number to
ensure you receive the correct parts.
Take a photo of the damaged part (if applicable).
A photo of the damage is always required to file a claim and get your replacement
or refund processed quickly. Please make sure you have the box even if it is
damaged.
Send us an email with the images requested.
Email us directly from marketplace where your item was purchased with the
attached images and a description of your claim.
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