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8 Troubleshooting
Before contacting professional service, consult the following list. It may save your time and money. This
list includes common cases that are not the result of a defect in workmanship or in materials.
Problem
The fan does not rotate. (Note:
Some steps will require a
qualified electrician.)
Noisy operation
Mechanical noise
The lighting does not turn on
The fan rotates, but the airflow
is insufficient
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Possible cause
Blown fuses
Incorrectly tightened
connections of the conductors
The remote control is not
working
No power supply
Loose screws
Loose mounting bracket
Incorrect remote control of the
fan
When turning the fan on for the first time, let it run for at least
8 hours, all parts should settle to their position and the noise should
stop. If not, contact a service centre.
Damaged lighting
There are objects in close
proximity to the fan.
Improper fan blade diameter
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Solution
Check the fuses and your
household electrical circuit.
Check the connection. This step
must be performed by a qualified
electrician.
Change the batteries in the
remote control or check their
polarity. Try to pair the fan with
the remote control again using
the middle button on the remote
control (see chapter Remote
control).
Check that the electricity is
supplied to the fan.
Tighten the screws carefully
Tighten all the screws
Use only the remote control
supplied by the manufacturer
Contact a service centre.
The objects in the room may be
restricting the airflow.
The selected fan is too small in
diameter given the size of the
room where it was installed.
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