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Les langues disponibles
Les langues disponibles
6.
GUARANTEES
EN
Qilive guarantee: General terms & conditions.
The Qilive guarantee is a commercial guarantee offered
by SAS OIA, registered to 200 rue de la recherche, 59650
Villeneuve d'Ascq, for Qilive brand products, within its capacity
as manufacturer.
The Qilive guarantee is applied without prejudice to your
rights to benefit, freely, from the legal compliance guarantee
applicable in the country of marketing. For further information
on the legal compliance guarantee, please refer to your
retailer's T&Cs of Sale (General Terms and Conditions of Sale).
What is covered by the Qilive guarantee?
A Qilive guarantee covers the repair or replacement with
equivalent features of your Qilive appliance if it is found to be
defective due to a material fault or a manufacturing fault during
the guarantee period.
Repaired or replaced products may include new and/or
repackaged hardware and components.
If the product cannot be repaired or replaced, Qilive will refund
the purchase price indicated on the proof of purchase.
What isn't covered by the Qilive guarantee?
Qilive appliances are designed and manufactured to
continuously offer high performances in normal domestic
environments. If a Qilive appliance is used in line with the
intended usage and it breaks down during the guarantee period,
we are liable to repair or replace it.
Nevertheless, in some circumstances the Qilive guarantee does
not cover the repair or replacement of an appliance. These
circumstances are clearly indicated. The following cases are
not covered:
● Normal wear, including aesthetics (e.g. scratches, dents or
vandalism) and parts which may wear over time (e.g. fuse, belt,
tyre, brake, filters, etc.)
● Damage or issues caused by incorrect use or use which
doesn't comply with the serial plate or the user manual, or by an
accident or alteration.
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