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PROBLEM
Insufficient
combustion air
The flames
are weak and
orange,
Blocked exhaust
the pellets
don't burn
properly
and the glass
Clogged stove
turns
black
Broken flue gas extractor
Defective flue gas tempera-
The exchanger
ture probe
fan
continues to turn
even if the stove
Faulty
has cooled
electronic circuit board
Faulty or broken door ga-
skets
Ash
around
the stove
Flue gas ducts not sealed
The stove is at ma-
Ambient
ximum power but
temperature reached
doesn't heat
Stove at full power
and the display
Flue gas outlet limit tempe-
shows "Over
rature reached
temperature
flue gases"
The stove's flue
gas ducting cre-
Low
ates
flue gas temperature
condensate
CAUSE
Check the following items: any obstructions
to the combustion air inlet from the back or
under the stove; blocked holes in the burn
pot grille and/or too much ash in the burn
pot housing, Have the extractor blades and
impeller cleaned.
The flue is partially or totally blocked. Call
a flue expert, who will examine the stove
exhaust all the way up to the chimney stack.
Have it immediately cleaned.
Clean the inside of the stove.
The pellets can also burn thanks to the vacu-
um in the flue, without the aid of the extrac-
tor. Have the flue gas extractor immediately
replaced. It may be harmful to human health
to operate the stove without the flue gas
extractor.
Replace the flue gas probe.
Replace the circuit board.
Replace the gaskets.
Consult a flue specialist, who will immedia-
tely seal the connectors with silicone for
high temperatures and/or replace the pipes
themselves with new ones that satisfy current
regulations. Non-hermetic flue gas ducting
may be harmful to human health.
The stove runs at minimum.
Raise the desired ambient temperature.
The stove runs at minimum.
The problem must be checked by a techni-
cian.
Check that the flue is not clogged.
Increase the reduced stove power (pellet
feeding and fan rotation).
Install condensate collection trays.
08/2021 - EN
SOLUTION
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