6. TROUBLESHOOTING&TRANSPORT
6.1 trouBleshooting
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Hob burners do not
work.
Power (if the appliance has an electric
Hob burners do not
light.
Power (if the appliance has an electric
Flame colour is
orange/yellow.
Burner is not
igniting or only
partially lighting.
Burner sounds
noisy.
Noise
6.2 trAnsport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.
Possible Cause
The burners may be in the ´off`
position.
Supply gas pressure may not be
correct.
connection) is switched off.
Burner cap and crown are not
assembled correctly.
Supply gas pressure may not be
correct.
LPG cylinder (if applicable) may be
depleted.
connection) is switched off.
Burner cap and crown are not
assembled correctly.
Different gas compositions.
Burner parts may not be clean or dry.
-
-
Check the position of oven and/or grill burner's
Check the gas supply and gas pressure.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Ensure the burner parts have been placed
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Ensure the burner parts have been placed
Due to the design of the burner, the flame can
appear to be orange/yellow in certain areas of the
If you operate the appliance with natural gas, city
natural gas may have different compositions. Do
not operate the appliance for a couple of hours.
Ensure that parts of the appliance are dry and
This is normal. The noise may reduce as they
It is normal for some metal parts on the cooker to
produce noise when in use.
EN - 21
Solution
control knob.
correctly.
correctly.
burner.
clean.
heat up.