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FREQUENTLY ASKED QUESTIONS
Why is my air bed deflating?
There are a few reasons your air bed may be losing air:
•
First Uses: During its first few uses, your Active Era Air Bed may sag and
require additional inflation to maintain its desired firmness. This is because
stretching is a natural characteristic of new vinyl and is normal for the first few
days of use. Inflate your air bed at least 30 minutes prior to first use and top
up as required to allow the air bed to stretch to its natural shape.
•
Normal Use: All air beds are designed to lose a small amount of air through
their seams during use to reduce the risk of tears and bursting when pressure
is added. This also helps to prevent over-inflation.
•
Increased Pressure: Your air bed may be deflating because the weight limit
has been exceeded. Most of our air beds have a weight limit of 250kgs or
550lb. Please check the product page or the specifications in your instruction
manual for product specific weight limits.
•
Varying Temperatures: Air inside the air mattress can expand or contract
when exposed to hot or cold temperatures. At cold temperatures, air naturally
contracts inside the air bed and can lead to sagging. If deflation occurs, pump
some more air into the mattress. At hot temperatures, air can expand inside
the air bed and it will become hard and in extreme circumstances, burst.
Release air to avoid damage to your air bed. Where possible, aim to keep
surrounding temperatures consistent during use.
•
Puncture: Your air bed may be deflating because it has a puncture.
How do I find a puncture?
To find a puncture, please follow these steps:
1. Fill a spray bottle with soapy water e.g. washing up liquid.
2. Inflate your air bed fully and unplug the power cord from the mains power supply.
3. Spray the surface of the inflated air mattress, avoiding the air pump and
electrical components.
4. Visually inspect the air bed. If there is a puncture, bubbles will start to form
over the puncture as air starts to leak out.
5. Wipe your air bed dry with a soft dry cloth.
6. Repair your puncture with the provided puncture kit.
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