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• Plug the power cord back in to return the appliance to service.
• Wait until the freezer has reached the recommended temperature before putting the food
back in it.
Refreezing a thawed product encourages the spread of bacteria. This may become a health
hazard if the bacteria that spreads are pathogens, as these may cause more or less serious
food poisoning depending on the type of bacteria involved. If in doubt, cook the food
involved.
Troubleshooting
Warning! If there is a fault, unplug your appliance. Only a qualified electrician or
competent person may carry out troubleshooting.
If there is a fault during operation, check the following points before calling our approved after-sales
service or a qualified professional.
Problem
Appliance does
not work.
Appliance
freezes or
cools too
much.
Food is not
frozen enough.
Heavy build-up
of frost on the
door seal.
Water on the
floor.
Appliance
surfaces are
hot when in
use.
Door open
audible alarm
(depending on
model)
Possible cause
The temperature knob is set to "0"
or "Off".
The power cord is not plugged in
or is loose.
Fuse has blown or is defective.
Outlet is defective.
Temperature is set too cold
Temperature is not properly set.
Door was open for an extended
period.
A large quantity of warm food was
placed in the appliance within the
last 24 hours.
The appliance is near a heat
source.
The door seal is not sealing.
Water drain hole is blocked.
This is normal. Heat exchanger
parts are located in the side walls.
The refrigerator and/or freezer
door stayed open too long
Solution
Set the knob to a different position to switch
the appliance on.
Connect the power cord.
Check fuse, replace if necessary.
Electrical malfunctions need to be repaired
by an electrician.
Turn the thermostat to a warmer setting
temporarily.
Please refer to the section on
setting the temperature.
Only open the door when necessary.
Turn the thermostat to a colder setting
temporarily.
Please refer to the installation location
section
Carefully warm the leaking sections of the
door seal with a hair dryer (on a cool
setting). At the same time, handle the
heated door seal with your hands to ensure
that the appliance seals.
Please refer to the "Care and cleaning"
section.
Wear gloves when touching the side walls if
necessary.
Close the door
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