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WARRANTY CONDITIONS
Johnson offers a repair guarantee against all manufacturing defects, including labour and spare parts,
within the terms and conditions indicated below:
3 years: Domestic Range, Commercial Range, Domestic VRF, Air to water heat pumps (monoblock and
biblock), Domestic Fan Coils, DHW aerothermal storage heaters, Swimming Pool Heat Pumps, Domestic
Minichillers, Compact solar heaters, Thermosiphons, Purifiers, Dehumidifiers and other air treatment
appliances.
2 years: High pressure ducted, VRF and centrifugal VRF for professional use, Minichillers for
professional use, Modular Chillers, Fan Coils for professional use and Air Curtains.
5 years: Buffer tanks, and compressor (component only) for all units.
7 years (mainland Spain)/3 years (Canary Islands and Balearic Islands): Hot water cylinders (Inter)
8 years: Compressor (component only) for selected products.
The warranty of the VRF systems is subject to the study of the principle scheme by the Johnson
prescription department.
For aerothermal units, modular chillers and VRF systems, a commissioning with the official
technical service is required after installation in order to be eligible for warranty coverage.
This period shall be counted from the date of sale, which must be justified by presenting the
purchase invoice. The conditions of this warranty apply only to Spain and Portugal. If you have
purchased this product in another country, please consult your dealer for the applicable conditions.
WARRANTY EXCLUSIONS
1. Equipment used improperly and any consequences of non-observance of the instructions for use
and maintenance contained in the manual.
2. Maintenance or upkeep of the appliance: gas charges, periodic reviews, adjustments, greasing.
3. The devices disassembled or manipulated by the user or persons outside the authorized
technical services.
4. Materials broken or deteriorated due to wear or normal use of the device: remote controls,
gaskets, plastics, filters, etc.
5. Devices that do not have the factory serial number identified or in which it has been altered or
erased.
6. Faults caused by fortuitous causes or accidents of force majeure, or as a result of abnormal,
negligent or inappropriate use of the device.
7. Civil liabilities of any nature.
8. Loss or damage to software or information media.
9. Faults produced by external factors such as current disturbances, electrical surges, excessive or
incorrect voltage supply, radiation and electrostatic discharges including lightning.
10. Installation defects, such as lack of ground connection between indoor and outdoor units, lack of
ground connection in the home, alteration of the order of the phases and the neutral, flare in poor
condition or connection with refrigeration pipes of different diameter.
11.When there is a pre-installation, the damage caused by not carrying out an adequate prelimi-nary
cleaning of the installation with nitrogen and checking for air-tightness.
12.External device linkages (such as Wi-Fi connections). This can never lead to unit change.
13. Substitutions and/or repairs to equipment or devices installed or located at a height equivalent to
or greater than 2'20 meters from the ground.
14.Damage by freezing in plate and/or tube exchangers, and in condensers and water chillers.
15.Damage to fuses, blades, lamps, flow switch, filters and other elements derived from normal wear
and tear due to the operation of the equipment.
16. Faults that have their origin or are a direct or indirect consequence of: contact with liquids,
chemicals and other substances, as well as conditions derived from the climate or the
environment: earthquakes, fires, floods, excessive heat or any other external force, such as
insects, rodents and other animals that may have access to the interior of the machine or its
connection points.
17. Damages derived from terrorism, riot or popular tumult, legal or illegal demonstrations and
strikes; facts of actions of the Armed Forces or the State Security Forces in times of peace; armed
conflicts and acts of war (declared or not); nuclear reaction or radiation or radioactive
contamination; vice or defect of the goods; facts classified by the Government of the Nation as
"national catastrophe or calamity".
Design and specifications are subject to change without notice for
product improvement. Any modifications to this manual will be
updated on our website, please check the latest version.
www.ponjohnsonentuvida.es
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