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Frequently Asked Questions
Q: WHY DO I GET A PLASTIC TASTE FROM MY DISPENSER?
As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of the unit. To remove
this taste, simply follow the cleaning instructions outlined in the Initial Cleaning section.
Q: WHAT IS THE SPIKE THAT GOES INTO THE BOTTLE?
Glacier Bay® water dispensers feature a "piercing valve" as part of the bottle support collar, providing added convenience for water bottle
installation. Depending on the water bottle supplier, some water bottles incorporate a self-piercing membrane or plug in the bottle cap for
this speci c purpose (ask your water bottle supplier if your water bottle incorporates this feature). If your water bottle does not incorporate
this feature, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve.
Troubleshooting
Problem
The dispenser is leaking.
The water is either not hot or not cold
enough.
The dispenser is not dispensing water.
The dispenser is noisy.
Possible Cause
The drain cap and silicone seal are not
secure.
Water was poured directly into the bottle
support collar and over owed.
All the water in the tank has been used.
The unit is unplugged.
The hot water power switch is not activated.
The circuit breaker in your home is tripped
or the fuse has blown.
The hot water hi-limit thermostat has
tripped off.
The thermostat needs to be adjusted to a
colder temperature.
The water bottle is empty.
Mineral deposits are clogging the tank.
There is a possible air pocket.
There is possible ice build-up due to the
thermostat set too cold.
The bottle is making a gurgling noise as it
lls the tank.
The water dispenser is uneven.
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Please contact 1-855-HD-GLACIER (1-855-434-5224) for further assistance.
Solution
Ensure the seal is secure in the drain plug
and tighten the drain cap.
Push down on the dispenser buttons to
lower the water level.
Replace with a full bottle and wait 30
minutes for water to cool and 15 minutes for
water to heat.
Plug the unit into an outlet.
Activate hot water "on/off" switch.
Reset the breaker or replace the fuse.
Allow the temperature of the hot water to
cool for approximately 30 minutes. Hi-Limit
switch will reset automatically.
Adjust the thermostat between " " (cool)
and "
" (colder) levels to achieve desired
temperature.
Replace with a full water bottle.
See "Cleaning the Reservoir".
Push down on the dispenser buttons to
prime the unit.
Unplug overnight, then reset. Set the
thermostat to " ", slowly increasing based
on your use and need for cold water.
This is normal.
Make sure the dispenser is on an even
surface that can support its full weight.
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