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en Troubleshooting
Troubleshooting
16 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
Troubleshooting
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
Appliance no longer
responds.
HomeConnect is not
working correctly.
Appliance only dis-
penses water, not cof-
fee.
Appliance is not dis-
pensing milk froth.
58
Cause and troubleshooting
Appliance has a fault.
Pull out the mains plug and wait 10 seconds.
1.
Re-insert the mains plug.
2.
Different causes are possible.
Go to www.home-connect.com.
▶
Empty bean container is not detected by the appli-
ance.
Pour in coffee beans.
▶
Coffee shaft on brewing unit is blocked.
Clean the brewing unit.
▶
Beans are too oily and are not falling into the grinder.
Gently tap the bean container.
▶
Change the coffee variety.
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Do not use oily beans.
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Clean the empty bean container with a damp cloth.
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Brewing unit is not inserted properly.
Check whether the brewing unit is inserted correctly
1.
and is securely locked.
Push the red lever up to the left.
2.
Insert the brewing unit cover.
3.
Milk system is soiled.
Clean the milk system in the dishwasher.
▶
Milk tube not immersed in milk.
Use more milk.
▶
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