Troubleshooting
PROBLEM
1 Long wait times for hot water?
Troubleshooting Pump related
issues
2 Long wait times for hot water?
Troubleshooting Timer related issues
3 Long wait times for hot water?
Troubleshooting Bypass related
issues
6
CAUSE
Pump does not have power
Pump direction flow
Water supply angle stops
Long Water Piping Network
Timer Settings
Manual Switch Setting Make sure the
Programming Tabs
AM/PM Settings
Hot water does not reach a
temperature above 96°F (36°C)
Not enough time may have passed
for the
system to stabilize
Bypass Valve has failed
No water flow
Hot water on one end of the house
but not
the other
Uninsulated piping or long runs of
piping on concrete foundation
SOLUTION
Check the power supply to the pump as well as the timer settings
If there was a power outage, the timer does not reset and will
require you to manually reset the timer
Check to ensure the pumps directional flow is correct
Verify the water supply angle stops are on and connected correctly
to the Sensor valve
Install a second Sensor Valve near or parallel the first one (See
Page 4)
Check to make sure the Timer Ring is set to the current time of
day
Manual Switch is not set to the "OFF" position
Make sure there are not too many Programming Tabs pushed
towards the center of the timer ring This will indicated the timer is
turned off
The timer is on a 24-Hour clock Make sure the Timer is set for the
correct 12 hour period "AM/PM"
Check the insulation on your hot water supply for damage
If insulation is undamaged and sufficient, increasing the
temperature of your heater/boiler may be required
This depends on a few different factors
1 Piping Network Size
2 Hot water Tank
3 Water Usage
You can set your Hot Water Recirculating Pump to start 15 to 30
minutes earlier to compensate if necessary The length of time will
depend on the length of time you
are having to wait
Follow these instructions to test the operation of your By-Pass
Valve
1 Verify that the pump is operational
2 Check the Timer Switch and settings
3 Go to the sink where the Sensor Valve is installed Close the
cold water
supply Angle Stop
4 Open the cold water faucet
5 Wait for the water to slow down to a drip or no flow
This will take approximately 1 minute
6 If water does not slow to a drip or completely off, carefully check
the
temperature of the water The temperature should be around
90°F (32°C) ± 4°
7 If the water temperature is more than 100°F, replace the valve
Verify the Sensor Valve is installed correctly (See Page 4) The
sensor valve can
be installed vertically or horizontally, however, it must be installed
facing the
correct direction
Verify that the sensor valve is installed at the faucet with the
greatest piping distance from the hot water heater Uninstall the
sensor valve and reinstall at the sink that is taking longer than
normal If this does not resolve the issue, you may also have a
branched line in your home which will require a second valve to be
installed on the other end of the home
You may require adding an additional valve or installing valves in
parallel to increase the flow rate and reduce temperature drop
(See Page 4)