12. Troubleshooting
Error
The screen brightness is too high
or too low.
There is no sound and the volume
cannot be adjusted.
The remote control does not work.
There is nothing on the screen.
13. Care and cleaning
Never use aggressive detergents, rubbing alcohol or other chemical solutions, as these may damage the
casing or stop the product from functioning properly.
• Always disconnect the product from the power supply before cleaning it. Unplug the power adapter from the mains
socket.
• Use a dry, lint-free cloth to clean the product.
• Do not press too hard on the display, as this can lead to scratch marks or break the glass on the display.
Possible cause
Incorrect image parameter settings.
The audio connection is not correct. Check that the audio cable is con-
The signal path is blocked (a
battery is inserted in the remote
control).
The power adapter is not con-
nected to the mains.
The monitor is not switched on.
Solution
Change the <Brightness> or <Con-
trast> under <Color>.
nected properly.
Point the transmitter on the remote
control at the receiver on the moni-
tor. There should be no obstacles
between the two devices.
Check the battery voltage and
orientation of the remote control
battery.
Check that the mains cable is con-
nected to the mains.
The monitor must be switched on
and the LED indicator (1) should be
illuminated.
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