New Air NCB-036-SS Manuel D'instructions page 11

TROUBLESHOOTING
Before requesting any service on your unit, please check the following points. Please note that this guide
serves only as a reference for solutions to common problems.
Fault
The main power switch is turned OFF
No power/
No power in the outlet socket
unit not
Power cord unplugged
working
Poor contact between plug and socket
Thermostat set too high
Cabinet is in defrost cycle.
Door not properly closed
High
Dirty condensing coil
temperature
Condensing fans not working
iniside
Equipment is near a heat source
cabinet
Evaporator coil is iced over
Too much product inside the unit
Improper air circulation
Too much The cabinet is not placed on a stable surface.
noise
Loose parts and screws
Unit not properly leveled
Inside
Drain not properly attached
cabinet
water leak
Drain frozen
Condensation due to humidity level to high
Outside
cabinet
Condensation water tray overflowing
water leak
Water leaking outside condensation water tray
Temperature setting on controller is too high
Compressor
Voltage is too low
not working
Controller wiring not properly connected
Please contact New Air Refrigeration for assistance with your unit or for service with a certified technician.
Make sure you are able to provide the serial number of the unit you are calling about.
service@distex.ca
NCB Series: Troubleshooting
Causes
New Air Service Department:
1.800.567.3620
New Air Refrigeration
Solution
Turn main power switch to ON position.
Verify if breaker is tripped, verify outlet socket.
Plug in power cord.
Verify and repair plug or socket.
Set thermostat to lower temperature.
Wait for defrost cycle to finish.
Close door properly, verify for gasket damages.
Verify and clean condenser.
Verify condenser fan is plugged properly and not damaged.
Move equipment from heat source to allow proper air flow.
Unplug and empty unit. Leave door open to allow evaporator
coil to defrost.
Remove some goods to allow proper air flow.
Ensure proper air circulation surrounding the unit
Move to a stable surface or adjust the castors.
Locate and tighten loose parts and screws.
Verify and level unit left to right and front to back
Verify and properly attach drain hose
Unplug and empty unit. Leave door open to allow drain hose
to defrost.
Clean surface, if possible, find way to reduce humidity level
surrounding the unit
Locate and empty condensation water tray
Locate and ensure drain hose is going inside the condensa-
tion water tray
Lower the temperature setting on controller.
Verify power outlet has the proper voltage to operate unit.
Verify wiring at back of controller
www.newairrefrigeration.ca
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