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TROUBLESHOOTING
Symptom
Remedy
"CANNOT PLAY" flashes
• Check whether the connected device is compatible with
and/or connected device
this unit and ensure the files are in supported formats.
cannot be detected.
( 19)
• Reattach the device.
The iPod/iPhone does not
• Check the connection between this unit and iPod/iPhone.
turn on or does not work.
• Detach and reset the iPod/iPhone using hard reset.
Correct characters are not
This unit can only display uppercase letters, numbers,
displayed.
and a limited number of symbols.
• Sound cannot be heard
• Reconnect the Android device.
during playback.
• If in [AUDIO MODE], launch any media player application
• Sound output only from
on the Android device and start playback.
the Android device.
• If in [AUDIO MODE], relaunch the current media player
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 20)
Cannot playback at [AUTO
• Make sure JVC MUSIC PLAY APP is installed on the
MODE].
Android device. ( 5)
• Reconnect the Android device and select the appropriate
control mode. ( 6)
• If this does not solve the problem, the connected Android
device does not support [AUTO MODE]. ( 20)
"NO DEVICE" or "READING"
• Switch off the developer options on the Android device.
keeps flashing.
• Reconnect the Android device.
• If this does not solve the problem, the connected Android
device does not support [AUTO MODE]. ( 20)
Playback is intermittent or
Turn off the power saving mode on the Android device.
sound skips.
"CANNOT PLAY"
• Make sure Android device contains playable audio files.
• Reconnect the Android device.
• Restart the Android device.
22
Symptom
Remedy
"ADD ERROR"
New station creation is unsuccessful.
"SEARCH ERR"
"CHK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
"STATION LIM"
The number of registered stations has reached its limit. Retry
after deleting unnecessary stations from your device.
"UPGRADE APP"
Make sure you have installed the latest version of the Pandora
application on your device.
"CONNECT ERR"
Communication is unstable.
"RATING ERR"
Registration of thumbs up/thumbs down has failed.
"LICENSE ERR"
You try to access from a country which Pandora is not
deliverable.
Station cannot be
If "Explicit Content" in [Account Settings] is checked in the web
selected.
version of iHeartRADIO, custom stations become unavailable.
"CREATE ERR"
Custom station name creation is unsuccessful.
"SAVE ERROR"
Addition to the favorite category failed.
"DISCONNCTED"
Check the connection to the device.
"NO SKIPS"
The skip limit has been reached. Retry later.
"NO STATIONS"
No stations are found.
"NOT CONNCTD"
Link to the application is impossible.
"UPDATE APP"
Make sure you have installed the latest version of the iHeart
Link for JVC application on your device.
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