Maytronics Dolphin Robotic Pool Cleaner Basic 12 Mode D'emploi page 13

8. TROUBLESHOOTING
If the suggested solutions do not solve the problem, please contact your dealer or Service Center.
Symptom Possible reason
The power-supply • No voltage in the power socket in the wall.
or its switch led
• The power supply is not switched ON.
are not working.
• The power cable is not well connected
into the power supply inlet.
The Pool Cleaner • The floating cable is not well connected
does not move. into the power supply outlet.
• An obstacle blocks the impeller,
tracks or wheels.
The Pool Cleaner • Clogged filter basket.
is moving in
• Debris stuck in the impeller-house
circles.
or impeller-cover.
• Power supply incorrectly positioned.
• Algae or pool water is out of Spec.
The Pool Cleaner • Debris stuck in the impeller-house
does not turn or impeller-cover.
or moves in one
direction only.
The Pool Cleaner • Clogged filter basket.
moves but does
• Debris stuck in the impeller-house
not clean the
or impeller-cover.
pool.
The Pool Cleaner • Power supply incorrectly positioned.
cleans only part
of the pool.
• Not enough floating cable is released for
the correct operation of the Pool Cleaner.
The floating cable • Clogged filter basket.
has kinks.
• Debris stuck in the impeller-house
or impeller-cover.
The Pool Cleaner • Clogged filter basket.
doesn't climb
• Algae on walls.
the walls.
• Unsuitable pH level.
• Debris stuck in the impeller-house
or impeller-cover.
Robotic Pool Cleaner Basic 12 / Classic 12 / Classic 12+
Corrective action
• Check that there is voltage in the power socket in the wall.
• Check that the power supply is plugged in and turned ON.
• Check that the power cable is securely connected all the way
into the power supply.
• Turn the power supply off. Wait 30 seconds then turn it back on.
• Check that the floating cable is securely connected all the way
into the power supply.
• Unplug the power supply. Open the impeller cover
and check that nothing is trapped in the impeller.
Verify that nothing blocks the tracks or wheels.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Place power supply in a position so that the Pool Cleaner
can freely reach all the pool area.
• Correct pool and water conditions.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Place the power supply in a position so that the Pool Cleaner
can freely reach all the pool area.
• Check that there is enough slack in the floating cable
for the Pool Cleaner to reach all of the pool.
• Clean the filter basket.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover.
(drawings 7.2.1 & 7.2.2).
• To remove the kinks, stretch the floating cable out completely
and let it sit for at least a day in the sun.
• Clean the filter basket.
• Check the level of the chemicals of the water. Improper levels
may allow the growth of algae making the walls slippery.
If so, adjust the levels and scrub the walls.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
User Instructions
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