Ocilion IPTV Technologies P510E IP Manuel D'utilisation page 50

9 Troubleshooting
Problem
The LED on the set-top
box does not light up.
The set-top box cannot
establish a WiFi
connection.
Support info 30 – 34 is
shown for more than 3
minutes.
Support info 40 – 85
Support info 65
The LED on the remote
control permanently
flashes green.
22 | P510E IP
Possible cause
No mains voltage or the
set-top box is defective.
The MAC address of the
set-top box is not allowed
by the router.
Technical error while
establishing the network
connection.
Technical error during a
software update.
No connection to the
NTP server.
The remote control has
not been paired.
The remote control is
unable to establish a
connection to the set-top
box.
Remedy
Check that the power
supply unit and cable are
properly connected. If the
error persists, contact
your provider.
Check the router and
enable the MAC address
of the set-top box.
Disconnect the set-top
box from the mains
network for about
5 minutes. Contact your
provider if necessary.
Disconnect the set-top
box from the mains
network for about
5 minutes. Contact your
provider if necessary.
Check the network
settings of the router.
Contact your provider if
necessary.
Pair the remote control
(see section "Pairing the
remote control with the
set-top box" on page 8).
Check if the set-top box is
connected to the mains
network. If the problem
persists, you have to pair
the remote control again
(see section "Pairing the
remote control with the
set-top box" on page 8).