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Problems and solutions
The washing machine will not start
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Make sure the door is firmly closed.
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Make sure the washing machine is plugged in.
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Make sure the water source faucet is turned on.
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Make sure to press the Start/Pause button.
No water or insufficient water supply
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Make sure the water source faucet is turned on.
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Make sure the water source hose is not frozen.
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Make sure the water intake hose is not bent.
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Make sure the filter on the water intake hose is not clogged.
Detergent remains in the detergent drawer after the wash program is complete
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Make sure the washing machine is running with sufficient water pressure.
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Put the detergents in the inner parts of the detergent drawer(away from the outside edges).
Washing machine vibrates or is too noisy
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Make sure the washing machine is set on a level surface. If the surface is not level, adjust the washing machine feet
to level the appliance.
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Make sure that the shipping bolts are removed.
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Make sure the washing machine is not touching any other object.
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Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
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Make sure the drain hose is not squashed or bent.
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Make sure the water hose mesh filter is not clogged.
Understanding error messages
Error displayed
dE
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Close the door.
4E
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Make sure the source water faucet is turned on.
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Check the water pressure.
5E
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Clean the debris filter.
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Make sure the drainage hose is installed correctly.
UE
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Laundry load is unbalanced; loosen any tangled laundry.
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If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result
might be unsatisfactory and an "UE" error message will be shown in the display window.
LE
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Check the end of the drain hose is too low. (Make sure the holder of drain hose in the back is
intact)
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Check the end of the drain hose is submerged in water.
Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Restart the programme to see if the fault is repeated.
3. If the malfunction persists, call after-sales service and describe the problem.
Troubleshooting
Solution
10
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