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Intermittent Wi-Fi
• Make sure the TV has a network connection (
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances,
cordless phones, stone walls/fireplaces, etc.)
Single story
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the
MAC addresses of your modem or access point and the TV.
Video Apps problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting
>
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. (
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
English - 22
>
Settings > General > Network > Network Status).
Multi story
>
Settings > General > Network > Network Status > IP Settings >
Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Wireless access point
Wireless repeater
>
Settings > Support)
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