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IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a
problem, please contact Radio Flyer Customer Service, toll-free at 1-800-621-7613 or visit radioflyer.com for additional helpful hints.
PROBLEM
Vehicle Does Not Run Or
Suddenly Stops
Short Run Time
(Less than 35 Minutes)
Vehicle is Running Slow
Vehicle Won't Run When the
Button is Depressed
Loud Noise Produced When
Driving
TROUBLESHOOTING:
POSSIBLE CAUSE
Undercharged battery
Charger is not working
Tripped Thermal Fuse/Switch
Loose Wire/Connector
Old Battery
Electrical switch damage
Defective Motor
Undercharged battery
Overcharged Battery
Old Battery
Vehicle is Overloaded
Driving Conditions Are Too Severe
Undercharged battery
Old Battery
Loose Wire/Connector
Electrical switch damage
Defective Motor
Broken Gearbox
Defective Wheel
Charge the battery. Battery should be charged before first use. Never charge the
battery longer than 18 hours.
Check battery connections during charging. Check all wires and connectors. Make sure
that they are connected properly. See assembly step 17.
Make sure wall outlet power is "ON."
Ensure that the LED light on the charger is RED while charging. Contact Radio Flyer
Customer Service if LED light is not on.
Thermal switch may have tripped because the vehicle was overloaded or the driving
conditions were too severe. Once the switch/fuse has tripped, release the button on
the handlebar and wait 15 seconds before operating the vehicle again. To avoid
tripping the fuse, do not overload the vehicle by exceeding the 45.0 lb (20.4 kg)
maximum weight capacity. Do not pull anything behind the vehicle or drive up hills as it
will trip the fuse. Do not run into fixed objects, which can cause the wheels to stop
spinning and ultimately trip the fuse.
Check all wires and connectors. Make sure that they are connected properly. See
assembly step 17.
Improper care and charging may lead to a shorter battery life. Please contact Radio
Flyer customer service for replacement parts.
The electrical switch may have become corroded due to water or moisture. Contact
Radio Flyer Customer Service and provide pictures of damaged components.
Call Radio Flyer Customer Service for additional support.
Charge the battery. Battery should be charged before first use. Never charge the
battery longer than 18 hours.
Check battery connections during charging. Check all wires and connectors. Make sure
that they are connected properly. See assembly step 17.
Make sure wall outlet power is "ON."
The battery should not be charged for more than 18 hours. Charging for periods greater
than 18 hours can cause damage to the battery life.
Improper care and charging may lead to a shorter battery life. Please contact Radio
Flyer customer service for replacement parts.
Maximum weight capacity = 45.0 lb (20.4 kg). Overloading the vehicle will cause lower
speeds.
Driving on hard level ground is preferred. Driving on an incline will decrease the speed
of the vehicle.
Charge the battery. Battery should be charged before first use. Never charge the
battery longer than 18 hours.
Check battery connections during charging. Check all wires and connectors. Make sure
that they are connected properly. See assembly step 17.
Make sure wall outlet power is "ON."
Improper care and charging may lead to a shorter battery life. Please contact Radio
Flyer customer service for replacement parts.
Check all wires and connectors. Make sure that they are connected properly. See
assembly step 17.
The electrical switch may have become corroded due to water or moisture. Contact
Radio Flyer Customer Service and provide pictures of damaged components.
Call Radio Flyer Customer Service for additional support.
Call Radio Flyer Customer Service for additional support.
Call Radio Flyer Customer Service for additional support.
SOLUTION
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