TROUBLESHOOTING
Symptom
Remedy
"PLEASE EJECT"
Reset the unit. If this does not solve the problem, consult
your nearest service center.
"READ ERROR"
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
"NO DEVICE"
Connect a USB device, and change the source to USB again.
"COPY PRO"
A copy-protected file is played.
"NA DEVICE"
Connect a supported USB device, and check the connections.
"NO MUSIC"
Connect a USB device that contains playable audio files.
• Reconnect the iPod.
"iPod ERROR"
• Reset the iPod.
• Sound cannot
• Reconnect the Android device.
• If in [HAND MODE], launch any media player application
be heard during
playback.
on the Android device and start playback.
• Sound output only
• If in [HAND MODE], relaunch the current media player
from the Android
application or use another media player application.
• Restart the Android device.
device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 20)
• Make sure KENWOOD MUSIC PLAY APP is installed on the
Cannot playback at
[BROWSE MODE].
Android device. ( 8)
• Reconnect the Android device and make the appropriate
setting in [ANDROID SETUP]. ( 9)
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 20)
• Switch off the developer options on the Android device.
"NO DEVICE" or
• Reconnect the Android device.
"READING" keeps
• If this does not solve the problem, the connected Android
flashing.
device does not support [BROWSE MODE]. ( 20)
22
Symptom
Remedy
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
• Reconnect the Android device.
"ANDROID ERROR" /
• Restart the Android device.
"NA DEVICE"
"ADD ERROR" /
New station creation is unsuccessful.
"SEARCH ERROR"
"CHECK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
"STATION LIMIT"
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
"CONNECT ERROR"
Communication is unstable.
"RATING ERROR"
Registration of thumbs up/thumbs down has failed.
"LICENSE ERROR"
You try to access from a country which Pandora is not
deliverable.
iHeartRadio station cannot
If "Explicit Content" in [Account Settings] is checked in the web
be selected.
version of iHeartRADIO, custom stations become unavailable.
"CANNOT CREATE"
Custom station name creation is unsuccessful.
"CANNOT SAVE"
Addition to the favorite category failed.
"DISCONNECTED"
Check the connection to the device.
"NO SKIPS"
The skip limit has been reached. Retry later.
"NO STATIONS"
No stations are found.
"NOT CONNECTED"
Link to the application is impossible.
"IHEARTLINK UP"
Make sure you have installed the latest version of the
iHeart Link for KENWOOD application on your device.