Ascend WOODEN WALKING PAD Manuel D'utilisation page 26

FREQUENTLY ASKED
QUESTIONS (FAQS)
Q: Can I use the Ascend Wooden Walking Pad outdoors?
A: The Ascend Compact walking pad is designed for indoor use. Using it outdoors can expose it to
elements that may damage its components and void the warranty.
Q: How do I connect the walking pad to fitness apps like Zwift, Fitshow and Kinomap?
A: Ensure your device's Bluetooth is turned on and is in proximity to the walking pad. Open the desired
app and follow the app-specific instructions for pairing with fitness equipment.
Q: Is the Ascend Wooden Walking Pad suitable for all ages?
A: While the walking pad is designed for users of varying fitness levels, it's essential for children and
elderly individuals to use it under supervision for safety reasons.
Q: How often should I lubricate the walking pad belt?
A: It's recommended to lubricate the belt every 20 hours of use or once a month, whichever comes
first. Always use the lubricant provided in the official Ascend lubrication kit.
Q: The walking pad seems to wobble during use. What should I do?
A: Ensure the walking pad is placed on a flat and stable surface. Check the walking pad's feet or base
for any damage or unevenness and adjust as necessary.
Q: Can I move the walking pad easily after use?
A: Yes, the Ascend Wooden Walking Pad is designed for easy storage and mobility. You simply have to
lift the back and move it using the front wheels.
Q: I'm experiencing issues not listed in the troubleshooting section. What should I do?
A: For any issues not addressed in the manual, please contact Ascend customer service with a detailed
description of your issue and a video/picture to ensure a faster resolution.
Contact info: +1-855-905-3486 or email hello@movewithascend.com
Q: Is there a weight limit for users of the Ascend Wooden Walking Pad?
A: Yes, the maximum user weight for the walking pad is 100kg / 225 Lb. Exceeding this limit can strain
the machine and will void the warranty.
Q: How do I adjust the speed settings during my workout?
A: Use the remote control provided to increase or decrease the speed settings. Always adjust gradual-
ly for safety.
Q: How do I clean the walking pad after use?
A: Use a soft cloth dampened with water and the appropriate cleaning product available at movewith-
ascend.com. Wipe down the walking pad to remove sweat and dust. Avoid using abrasive materials or
chemicals.
Q: Is there a warranty on the Ascend Wooden Walking Pad?
A: Yes, the walking pad comes with a manufacturer's warranty. For specific warranty details and
coverage, please refer to the warranty section in the user manual or website.
Q: Can I use my own lubricant for the walking belt?
A: It's recommended to use the lubricant provided in the official Ascend lubrication kit to ensure compati-
bility and prevent potential damage to the belt. We've tested several ones so you don't have to.
Q: How do I know when it's time to replace the walking pad belt?
A: Signs like fraying edges, visible wear, or the belt sticking/slipping during workouts indicate it might
be time for a replacement. Regularly inspect the belt for any signs of wear.
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ASCEND WOODEN WALKING PAD