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Troubleshooting
Symptom
The fl ame effect will
not start.
The fl ame effect is too
low.
Unpleasant smell
when unit is used.
The fl ame effect has
too much smoke.
Main lamps are not
working and there are
no fl ames or smoke.
Cause
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (Fig.5)
The Transducer Unit is not sitting correctly in
the sump
When distilled water is being used, the
transducer may not start.
Flame effect control knob is set too low.
(Fig.10)
The Metal Disc in the transducer might be
dirty (Fig.14)
The wire from the Transducer Unit is sitting
over the metal disc
Low mist at start up.
Dirty or stale water.
Using unfi ltered tap water.
Flame effect setting is too high.
There is no water in the water tank
Corrective Action
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (Fig.5)
Ensure the Transducer in sitting down into
the moulded recess in the sump.
Please use tapped, decalcifi ed water at the
beginning and try distilled water later.
Increase level of fl ame by turning Control
knob 'D' to the left slowly. (Fig.10)
Clean the Metal Disc with soft brush
supplied. (Fig.14) See 'Maintenance.' for a
step by step procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Before fi rst operation: please allow the fi re
place to warm up to room temperature.
Clean the unit as described under
maintenance.
Use only fi ltered tap water.
Turn the fl ame effect Control knob 'D' to
the right, about ¼ a turn, at a time. Give the
fl ame generator some time to adjust to the
new setting. (Fig.10)
Follow instructions under
Maintenance, 'Filling the water tank'.
Check the plug is connected to the wall
socket correctly and that Switch 'A' Fig. 10 is
in the 'ON' ( I ) position.
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