Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
Problem
Not filtering
Reset Water Filter
Water Filter Expired
Leak Detected at Filter
Water filter indicator light remains
lit after replacing filter
Water filter indicator light is not lit
Handle is loose/handle has a
gap.
Refrigerator beeping
shown in display
Not cooling
Water has poor taste/odor
Water in glass is warm
Water dispenser does not work
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800.692.6630 and request WR17X33825 filter
bypass plug. In Canada, call 800.561.3344.
49-1000329 Rev. 7
Possible Causes
Filter bypass installed
Water filter leaking or needs
replacing
Water filter leaking or needs
replacing.
Water filter or bypass plug installed
backward or wrong filter installed.
This is normal. This indicator will
turn on to tell you that you need to
replace the filter soon.
Handle needs adjusting
The door alarm is beeping
The cooling system is off
Water dispenser has not been used
for a long time
Normal when refrigerator is first
installed
Water dispenser has not been used
for a long time
Water system has drained
Water supply line turned off or not
connected
Water filter clogged or filter/bypass
plug not installed
Air may be trapped in the water
system
the controls are set too cold
What to Do
Install correct water filter
Replace water filter, or install filter bypass
*
To reset filter timer, press the Settings (
)
then hold down the Water and Ice buttons
Replace water filter or install filter bypass
plug.
Remove filter or bypass plug, rotate it 180
degrees and reinstall.
See Water Filter for more information.
See Installing the Refrigerator section for
detailed instructions.
-Turn off or disable with door closed
-If door open and alarm is sounding, you
Simultaneously hold the Settings (
button, Water, and Light buttons for three
seconds to exit Sabbath mode
See Controls.
Dispense water, until all water in system
is replenished.
Wait 24 hours for the refrigerator to
completely cool down.
Dispense water, until all water in system
is replenished
Allow several hours for replenished
supply to chill
See Installing the Water Line
Replace filter cartridge or remove filter
and install bypass plug*
Press the dispenser arm for at least 5
minutes.
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water does
not dispense after 24 hours, call for service
)
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