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TECHNICAL INFORMATION
Troubleshooting
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps. If you
are unable to resolve the issue after checking the following items, please call the Service Center at
888-542-3355, Mon–Fri, 9am–5pm PST, or email us at support@brondell.com.
Check before continuing:
•
Make sure the Swash is connected to power and that the outlet is working properly.
•
Make sure you check & test the reset button on the GFCI outlet (Standard 120V GFCI outlet).
•
Make sure the main water supply valve is open.
•
Make sure the seat is not in Standard or High-Efficiency Eco Mode.
•
Confirm there are no leaks from hoses or water supply.
•
Make sure Mesh Filter is clean and free of build up or debris (see maintenance section on page 23).
After checking items above, refer to the following troubleshooting chart for additional solutions.
Problem
Possible Cause(s)
The bidet seat
1. Bidet not plugged in
is not working
2. Water supply valve not
3. No power to Swash
4. The incoming water is
5. Not activating Seat Sensor
6. Pressing or touching the
Product shuts
1. Washing time exceeded the
off during use
2. Power failure
3. Not activating Seat Sensor
4. Pressing or touching the
Water flows
1. Water coming from nozzle
before or
after use
24
All manuals and user guides at all-guides.com
opened fully
too hot
remote too rapidly
cycle time
remote too rapidly
Solution(s)
1. Make sure the bidet is plugged in.
2. Check that the water supply valve at the wall is
fully open.
3. Check and reset GFCI outlet.
4. Ensure that the bidet seat is connected to the cold
water supply.
5a. Adjust sitting position to fully cover the Seat Sensor.
5b. Override the Seat Sensor (see page 18).
6. Lightly place your finger on the desired setting until the
seat chimes, signaling activation.
1. The wash cycles run for two minutes. Touch the wash button
after the wash has finished to continue the wash cycle.
2. Check and reset GFCI outlet.
3a. Adjust sitting position to fully cover the Seat Sensor.
3b. Override the Seat Sensor (see page 18).
4. Lightly place your finger on the desired setting until the
seat chimes, signaling activation.
1a. The water that comes out between the nozzle before
or after a wash cycle is the self-clean cycle and is not
a malfunction.
1b. Residual water may drip into the bowl for several
seconds after a wash cycle or self-clean cycle, and is
not a malfunction.
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