Dogtra ARC1200S FREE PLUS Manuel Du Propriétaire page 46

– The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken, or
missing, you will need to send the unit in to the Repair
Department. The charging port must be clean prior
to charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port with clean
water.
– For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can
replace them yourself by contacting Dogtra. But,
damages incurred to the unit due to improper battery
installation are not covered under any warranty and
any other unauthorized servicing or tampering with
the unit voids the warranty. This will be up to the
user's discretion. If you are still having problems after
replacing the batteries, Dogtra strongly recommends
sending the unit in for inspection.
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WARRANTY AND REPAIR INFORMATION
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase. The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are
not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is
the customer's responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer's responsibility. Labor
fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due
to misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the Dogtra
175NCP, 180NCP, 200NCP, 400NCP, 410NCP, iQ CLiQ and iQ PLUS
Series, and the Water Resistant Receivers of the RRS, RRD, and RR Deluxe,
will not be covered. All replacement costs for either the transmitter or receiver
will be the owner's responsibility. The warranty does not cover failure resulting
from damage, abuse or loss of parts. The warranty is void if the unit has been
altered or an unauthorized person has damaged the unit while attempting repair
work. Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage to
the unit during the change-out by the owner will void the warranty. The removal
of serial numbers from any Dogtra products will void the warranty. Dogtra
reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will
include parts, labor and shipping. The owner will be informed about the repair
costs before the product is repaired. Write a note briefly explaining the problem.
Include your name, address, city/zip code, phone number and email address.
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