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Help
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your Blackmagic Cloud Pod and Blackmagic
Cloud Store Mini.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Blackmagic Design Forum
The Blackmagic Design forum on our website is a helpful resource you can visit for more
information and creative ideas. This can also be a faster way of getting help as there may already
be answers you can find from other experienced users and Blackmagic Design staff which will
keep you moving forward. You can visit the forum at
Contacting Blackmagic Design Support
If you can't find the help you need in our support material or on the forum, please use the
"Send us an email" button on the support page to email a support request. Alternatively,
click on the "Find your local support team" button on the support page and call your nearest
Blackmagic Design support office.
Checking the Software Version Currently Installed
To check which version of Blackmagic Cloud Store software is installed on your computer, open
the About Blackmagic Cloud Store Setup window.
‚ On Mac OS, open Blackmagic Cloud Store Setup from the Applications folder.
Select About Blackmagic Cloud Store Setup from the application menu to reveal the
version number.
‚ On Windows, open Blackmagic Cloud Store Setup utility from your Start menu or Start
Screen. Click on the Help menu and select About Blackmagic Cloud Store Setup to
reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic Cloud Store Setup software installed
on your computer, please visit the Blackmagic Design support center at
www.blackmagicdesign.com/support
idea to run the latest updates, it is wise to avoid updating any software if you are in the middle
of an important project.
https://forum.blackmagicdesign.com
to check for the latest updates. While it is usually a good
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