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Refer to the following information before contacting Customer
Support Services. For more information about Customer
Support Services, see your Product Information Guide.
Step 1: Clean Up Your Player's Firmware
Firmware Problem
1.
Do the following to enter Recovery mode:
i. Slide the Power switch toward the Power icon
ii. Insert and remove a thin object (for example, a straightened
iii. Release the Power switch when the Creative logo appears.
Select Clean Up → Reboot.
2.
If this does not work, proceed to "Step 2: Update Your
3.
Player's Firmware".
Step 2: Update Your Player's Firmware
1.
Download from the Creative website any firmware update that is
available for your player.
2.
Enter Recovery mode (see step 1 in "Step 1: Clean Up Your
Player's Firmware").
3.
Select Reload Firmware and reinstall your player's firmware.
If this does not work, proceed to "Step 3: Format Your
4.
Player".
Step 3: Format Your Player
WARNING: This step deletes all your player's content. If
possible, back up all your player's content on your computer
before proceeding.
1.
Enter Recovery mode (see step 1 in "Step 1: Clean Up Your
Player's Firmware").
Select Format All → Reboot.
2.
the switch in the Power On position.
paperclip) from the Reset hole.
The Recovery Mode screen appears.
Information Diagrams 27
and hold
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