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Direct action by the customer
Before calling service personnel, to avoid useless expense, check whether the machine problem corresponds to one of the cases listed below.
PROBLEM
The coffee machine is not working and the
indicator light (12, only for M28 BASIC) is
OFF.
The coffee machine is not heating up.
Leaking from the filter holder rim (10).
Coffee dispensing time too short.
Coffee drips out of machine.
Loss of water under the machine.
Machine heated up, but it does not dispense
coffee.
The indicator light (11) stays ON and the
automatic level control devices remain in
operation.
All manuals and user guides at all-guides.com
Defects - Malfunctions
CAUSE
No electricity supply.
ON/OFF switch (1) position incorrect.
Underpan gasket dirty with coffee.
Coffee ground too coarse.
Coffee too old.
Filter holes blocked or filter holder (10)
outlet hole dirty.
Coffee ground too fine.
Discharge well clogged up.
Discharge pan hole blocked.
Water supply or water softener tap closed.
No water in system.
Same causes as above.
SOLUTION
Check the electricity supply.
Check the position of the ON/OFF
switch (1).
Turn
the
ON/OFF
switch
position 2.
Clean using the special brush provided.
Use a finer grind.
Use new coffee.
Clean.
Use a coarser grind.
Clean.
Clean.
Open.
Wait until water is available or call a
plumber.
Same solution as above.
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