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Amazon account for Alexa App or Echo device, if you don't have the account, please create one before the
setup process.
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Hisense account to link your TV, you can create it before the setup process or in the period.
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Home network with Wi-Fi capabilities.
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For issues of accessing your Amazon account and using the Alexa app during setup, please visit
amazon.com for help.
How to set up Alexa
1. Press
, select Settings > System > Advanced System > Amazon Alexa Service
2. Select Set up now.
3. Link the TV to Hisense account. Scan the QR code with your phone, or visit the website on your phone or
computer, sign in your Hisense account, and enter the code showed on the TV. The webpage and code will
be expired after 15 minutes.
4. Next, your TV screen shows a list of TV name. Select one from it or enter a custom name. Then, your TV
will appear in the device name list on your phone or computer.
5. Download the Alexa app on your smart phone. Open the app and sign in with your Amazon account.
6. In the Alexa app, select Skills section, search and enable Hisense Smart TV skill. Follow the instructions to
link your Amazon account by entering the same Hisense account that you've signed on your TV.
7. On your TV, select Skill enabled and Done.
8. Now, You can ask Alexa try some functions available for TV.
Note:
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Use external Alexa-enabled devices (e.g. Alexa App, Echo) to control your smart TV by using just your
voice.
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After your Hisense account is created but you can't see the Link your TV step on your phone or computer,
please sign out account and re-visit URL and sign in again.
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If you do not see "Amazon Alexa Service" in the System settings, then your TV does not support Alexa.
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The Alexa function may not be applicable in some models/countries/regions.
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The setup steps above may vary depending on actual products.
Voice Service Other Issues
If you want to turn on your TV with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home devices
(e.g. Google Home, Google Nest Hub), please:
1. Turn on Screenless Mode at
2. Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network
environment.
Note:
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Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa
Echo or Google Home.
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This function may not be applicable in some models/countries/regions.
Related information
Connect to a Wired (Ethernet) Network
Connect to a Wireless Network
Benefits of Smart TV
> Settings > System > Advanced System
on page 3
on page 4
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