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How to Make a Warranty Claim
If you are a consumer purchaser, please contact a Kraus Customer Service Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
Toll-free 800-775-0703
Customerservice@kraususa.com
If you are a plumbing contractor or trade professional, please contact a Kraus Pro Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8955
Proservice@kraususa.com
If you are an authorized partner, please contact a Partner Support Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
Partnersupport@kraususa.com
In requesting warranty service, please be ready to provide your proof of purchase and a description of the problem. Shipping charges
will be covered for the first (1) year of the warranted replacement part or product (HI, AK, and Puerto Rico shipping charges may apply).
International shipping fees are not included.
Limitation on Duration of Implied Warranties
Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the
below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO
THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
Limitation of Special, Incidental or Consequential Damages
Please note that some states/provinces (including Quebec) do not allow the exclusion or limitation of special, incidental or
consequential damages, so the below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND KRAUS USA PLUMBING, LLC SHALL NOT BE LIABLE FOR, ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS
PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR
OTHERWISE.
This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.
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