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This is a list of common troubleshooting steps to help correct typical situations that might occur when
pairing the app with the thermometer unit.
On the thermometer unit, always ensure that the Bluetooth® logo icon is flashing, indicating it is ready to
pair with a Smart device.
App Problem
The app is not installed or
is not properly installed.
The app is installed but
shows a screen with a probe
is not connected text
The app worked before,
but the device name is not
listed in the app device list.
The thermometer lost the
Bluetooth® connection while
in operation and shows
a connection lost page
The alarms are not working.
www.napoleon.com
Troubleshooting Chart
Possible Causes / Solutions
• Check Internet connection.
• Connect to Internet via WiFi and download the app from the App
Store or Google Play.
• Follow prompts to automatically install and open the app.
• Check for the app icon on home screen.
• Uninstall and reinstall app if needed. (Look under Downloads)
• Allow the app full access to files and your location.
• Ensure probes are properly inserted into the slots on your ACCU-
PROBE thermometer device.
• Maximize Bluetooth® receptivity by facing the LCD display on the
thermometer with the Smart device in close range.
• Completely close the app and restart it. (Be familiar with your
device's basic operations and Settings.)
• Close out any unnecessary programs on the Smart device that may
be consuming memory.
• App is not searching or not able to find the device.
• Click "Try again" if on the no devices found page or hit the back
button on the devices found page to restart scan
• Turn the thermometer off and on. Ensure Bluetooth® is activated in
the mobile Smart device Settings.
• Bring the Smart device close to the thermometer unit.
• Refresh the memory cache by closing and reopening the app.
• Ensure your device's Location setting is turned on.
• Wait about 30-60 seconds between steps.
• Try to locate cause of frequency interference or physical
obstruction.
• Bring Smart device back within range of the thermometer
(50 m/160') or line of sight.
• Toggle the thermometer unit off & on.
• Reopen the app as a last resort.
• Check Bluetooth® connection.
• Check appropriate Sounds or Notifications are turned on in your
Smart device settings.
• Check that alarm (or vibrate) notification is selected in the
ACCU-PROBE
app settings.
TM
N415-0486 NOV 29.21
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