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Troubleshooting
Q:
"The device is offline." or "The device is not registered." prompts when adding the camera by
EZVIZ app.
A:
1. Make sure the network, that the camera is connceted to, is normal and the DHCP of router is
enabled.
2. Hold down the RESET button for 10 seconds to reset the parameters if you manually changed
the network parameters.
Q:
How to use the microSD card for local storage?
A:
1. Make sure there is a microSD card inserted and the camera is added to your EZVIZ account.
Log in the EZVIZ app and enter the "Device Details" interface, if the "Initialize Storage Card"
button appears, you need to initialize the microSD card first.
2. The microSD card recording for the motion detection is enabled by default.
Q:
The mobile phone cannot receive alarm prompts when the camera is online.
A:
1. Make sure the EZVIZ app is running on your mobile phone and the Motion Detection
Notification is enabled.
2. For Android system, make sure the app is running in background; and for iOS, enable the
message push function in "Settings > Notification".
3. If still no alarm prompts, hold down the RESET button for 10 seconds restore the camera settings.
Q:
Live view or playback failed.
A:
Make sure your network is well connected. Viewing live video needs a good bandwidth. You can
refresh the video, or change a network and try again.
Q:
How to connect to another Wi-Fi?
A:
Hold down the RESET button on the camera for 10 seconds to reset and restart the camera and
reconnect the Wi-Fi about 1 minute later.
All manuals and user guides at all-guides.com
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